ORDERING
When placing your order please specify Item code No, product name, potency and quantity required. Order are received by
- Phone
- Fax Purchase Order
- Email
- Website
PAYMENT TERMS
- Net 30 days from date of invoice. New customers are required to pay C.O.D. until credit is established
- Down load the Credit application form and send by Fax or email. Download Credit Application Form
- Please make cheque payable to: TRAFA PHARMACEUTICAL INC
- We accept VISA/MASTERCARD/AMERICAN EXPRESS and are subject to 3% Transaction fee.
- Late payment charges of 2.5% would be applies on all past due Invoices
- Additional processing fee of $35.00 applies to cheques dishonoured or returned for any reason
SHIPPING
- Orders over $ 500.00 are shipped prepaid, unless a special carrier is required
- Orders under $500.00 will be charged the cost of transportation
- Fuel Surcharge of $ 30.00 will be applied on certain routes and deliveries
- Dangerous goods are subject to special charge accordance with the Federal Transportation of Dangerous Goods Act.
RETURN GOODS POLICY
- Report any damage within 2 days and Quality issue within 7 days
- Other claim and return must make within 5 days
- Return are not acceptable without prior consent
- All returns must be in original state or form
- Chemicals and oils cannot be returned for credit
- Expire product may not be returned for credit
- Special order items are non-refundable